Refund policy

At Homebody, each product is thoughtfully crafted with care and intention. Due to the nature of our items—including candles, fragrances, and wellness goods—all sales are final and we do not accept returns.

 

 

If your order arrives damaged or defective, please reach out to us within 7 business days of delivery at hi@shophomebody.com with your order number and clear photos of the damaged item(s). We’ll be happy to offer a store credit or exchange for the same product.

We cannot accommodate exchanges or credits beyond this window, or for products that have been used, burned, or altered in any way.

Thank you for understanding and for supporting our small business.

 

 

 

 

Additional considerations:

 

  1. Shipping Protection / Responsibility Disclaimer
    Once your order leaves our studio, we are not responsible for lost or stolen packages. Please reach out to the carrier directly with your tracking information if an issue arises.
  2. Order Cancellation Policy
    Orders may only be canceled within 12 hours of purchase, as we begin processing quickly to ensure prompt delivery.
  3. International Orders 
    Please note that international customers are responsible for any customs fees or import taxes applied by their country.
  4. Gift Returns
    If you received a Homebody product as a gift and it arrived damaged, we can issue a store credit in your name after verifying the order details.
  5. Scent Disclaimer
    Scent preferences are personal and subjective. We encourage trying our discovery sets or travel sizes before purchasing full-size items, as we cannot accept returns for scent preference.